Frequently Asked Questions

No, your clean could fall at any time between 8 am and 2 pm on your scheduled day. However, should you have a time of day that does not suit you please let us know and we will ensure we make that work.

Note, that clients leave us access to the garden and, therefore, we do not require anybody to be at home.

Yes, we will do our utmost to accommodate this. However, we cannot guarantee this due to the nature of our service being route-based.

If you know of these times whilst making your initial booking then please add this information in the comments section.

Otherwise, please contact us on 01992 272102 before 6 pm the day before your scheduled clean. You can contact us after this deadline but the chances of us being able to accommodate will be lower.

Yes. For any rescheduling with advance notice, please contact us by phone on 01992 272102 or email at bookings@callpennylane.com.

For shorter notice, you have up until 6 pm the day before the scheduled clean to request a reschedule. You’ll receive an email and text reminder the day before your clean is scheduled.

If you have not rescheduled, and we do not have access to the back garden, we will only clean the front of the house and charge the associated lower price for front-only cleaning (40% lower than the full price)

Customers with side access allow us to enter without being home by leaving it open for us. We will send a text message 24 hours in advance to confirm the booking and remind you to leave this access gate open.

If you would like us to do anything specific with the gate on the way out please contact us on 01992 272102 or email us at bookings@callpennylane.com. If you know this whilst making the initial booking then please add it to the comments section.

If we arrive and we do not have access, we will only clean the front of the house and charge the associated lower price for front-only cleaning.

Please leave us access to the garden if you are not home, and ensure all windows are left fully shut. If you have pets, please remove their droppings from the access and main work areas.

Yes, unless it is heavy rain. Our cutting-edge equipment purifies water to be 100% pure with a TDS reading of 0.0.

Any reading below 0.09 provides a perfectly spotless clean. Rainwater is around 0.05.

Rain only causes marks when it pulls down dirt from the frames. However, we always ensure frames are spotless from dirt.

We offer a no-questions-asked 100% guarantee. If anything is not right after a clean and you let us know within 24 hours, we will come back to fix it.

No, as we use a water-fed pole system, we do our cleaning from the ground level. This way, you do not run the risk of damaged grass or flowerbeds from the use of ladders or being stomped on.

Treating your home as if it were ours is one of our guiding principles!

We do also have full insurance up to £5M.

No. We have found that customers generally do not use this service. However, if you would like your inside windows cleaned please let us know as we’re considering adding this as a service.

Yes! We make sure all of these are spotless! This does not come at any extra cost.

A Conservatory, extension or skylight/Velux must be booked as an add-on to the job.

We clean all the windows, doors, frames and sills of the conservatory. We do not clean the roof. If you would like the conservatory roof cleaned you will need to book a conservatory deep clean.

We are completely transparent with our pricing. For homeowners, it is displayed openly on our website.

The booking system on our website enables you to get a price in seconds. You can also contact us 24/7 on 01992 272102 to get a price right away (from a human being!)

For commercial customers, we can't have standardised pricing therefore, you must complete a quote form and we will respond with a personalised proposal.

Our pricing is based on three factors:

• The size of the house (house type and number of bedrooms)
• If the booking has optional added service/s booked such as a conservatory, extension or skylight/Velux windows.
• The regularity of the clean based on the plan you’re on.

We have three plans:

1. Once-off clean
2. Every 4 weeks – 50% lower price than the once off
3. Every 6 weeks – 30% lower price than the once-off

Most window cleaners charge 2-3 times for a 1st clean on a regular plan if the windows have not been cleaned in a while. We do NOT charge more for the 1st clean.

However, if you cancel after just 1 booking on a 4-Weekly or 6-Weekly plan, we will charge you our once-off price for the clean we completed.

Yes! You can cancel by email at bookings@callpennylane.com or by phone on 01992 272102. You have up until 6 pm the day before your next scheduled clean to cancel.

Note, if you cancel after the first visit of a recurring plan, you will be charged for the full once-off price of the clean that took place.

No, we’re focused on finding the right balance between providing the best price for our customers and building a sustainably profitable business that can serve our customers with world-class service for many, many years.

Our mission is to build a business that uses technology to make the customer experience exceptional and for every technician to be a skilled, trusted member of the community.

This requires us to charge a price that allows us to achieve this.

We’re on a mission to make getting your window clean and organised easier than ever.

Our self-booking portal on the website enables you to get it all done in seconds. You can also call us 24/7 on 01992 272102 and a human being will get you booked in.

For commercial customers, please complete a quote form, and we will respond with a personalised proposal.

When you book your first clean you do not need to make payment.

After the first clean you receive a text and email with a link to make payment.

If you agree, for future bookings, we will process the payment on your behalf after each clean has taken place. You will immediately receive an invoice once payment is made.

We offer a 100% guarantee - if you let us know within 24 hours that anything is not perfect, we will return to fix it without any questions asked!

For commercial customers, payment will be as per the payment terms agreed and paid by bank transfer.

Yes. We have public liability insurance covering up to £5M and employee liability insurance up to £10M.

YES! Core to our mission is building a business with technicians being principled, trusted and pleasant members of the community we serve.

When hiring, the most important thing for us is only hiring high-character people who share our values.

All technicians are vetted and non-smokers.

Yes, every technician is background-checked and free of any criminal history. They are also always non-smokers who are fluent in English.

No, we use a modern approach to window cleaning that uses 100% purified water applied via a waterfed pole.

The results are superior, it is much safer for our technicians and reduces the risk of grass or flowerbed damage caused by ladders.

It’s a technique that uses water purified to remove all minerals, salts, and impurities. The water is applied using a water-fed pole system, leaving windows spot-free and streak-free without the need for detergents.

It’s a telescopic pole that allows us to clean windows from the ground. Pure water is delivered through the pole and out of at the end of the pole, eliminating the need for ladders.

Spotless, streak-free windows consisistently. Traditional methods delivered by someone without having mastered the art can result in mistakes.

No chemicals make it eco-friendly and kind to your lawn and plants.

It’s a more effective way to wash frames and sills.

No ladders reduce the risk of damage to your property or severe injury to the technician on your property.

Zero use of soaps or detergents, which leave a residue that attracts dirt

It’s a more effective way to wash frames and sills

It is a far lower risk of errors. Traditional cleaning is an art that is done beautifully by technicians with years of experience. However, it is much easier to make mistakes

No ladders means there is less risk of property damage or severe injury to a technician on your property

Our waterfed pole can reach 35 feet. We are also able to clean from lower roofs, which increases this. If you require windows to be cleaned that are higher, please let us know, as we can invest in poles that reach up to 85 feet.

No, we bring our own purified water in a tank that is mounted to our van.

This depends on the size of the property to be cleaned and the level of dirt to be removed. First cleans on properties that have not been cleaned in a long time take 2-3 times longer. This technique is always significantly faster than traditional methods.

We can clean any type of windows, including old Georgian, Victorian or leaded windows. As well as any type of window frame.

Window cleaning costs vary significantly from around £15 to more than £150 per clean.

There are several factors that determine the cost:

1. The area of the country you live in. Affluent areas cost more. Southern England costs less than Northern England.
2. The size of your home. Both the type of house and the number of bedrooms are factored in.
3. Getting the windows on a conservatory or extension cleaned will usually be an add-on service that increases the price.
4. The frequency of the clean. People will either get their windows cleaned as a once-off or they will be on a regular plan that is typically every 4,6,8, 10 or 12 weeks.

The more regularly you clean them with the same window cleaner, the lower the cost should be. Once-off cleans typically cost 2-3 times more than regular ones. Window cleaners will often charge 2-3 times more for the first clean as the level of dirt is much higher.

Yes. Getting windows to be spot or streak-free when cleaning on your own is not easy to do. It is very time-consuming, and using ladders is very dangerous.

Not cleaning windows regularly enough makes them unpleasant to look at, it impacts your natural light and overtime causes damage to the window, frames and sills.